This disclosure and its information shall become effective upon the delivery of WetInks manufacturer’s products to the end user.

WetInks manufacturer warrants its ink products to perform in the intended equipment according to the specifications of the specific product purchased. Should it be determined that the ink is a direct cause of a printer breakdown WetInks manufacturer will provide the following.

WetInks manufacturer will provide warranty repair or replacement (at its sole discretion and approval) of any print head(s) / parts that fail as a direct result of WetInks manufacturer’s products provided for the period covering OEM manufacturer’s warranty coverage excluding consumable parts (Ex. Wipers / dampeners/filters/pumps or any electrical components). The company or person requesting warranty repair shall contact WetInks for pre-authorization and selection of a qualified repair technician to service the equipment prior to performing service on the equipment. Failure to request pre-authorization for service repair and selection will result in denial of a warranty claim by the manufacturer.

Machines out of OEM warranty will also qualify for replacement of any print head(s)/ parts that fail as a direct result of WetInks manufacturer’s products and or systems provided, excluding consumable parts (Ex. Wipers/ S-dampers filters/pumps/electrical components).

WetInks manufacturer’s liability under this limited warranty is limited to (a) cost of replacement parts directly damaged by the use of WetInks manufacturer’s products, and (b) $500 in expenses directly associated with a technician’s labor in the replacement of damaged parts

Warranty period will be in effect if the customer is using WetInks brand cartridges on an exclusive basis and adheres to normal maintenance requirements stated in the OEM Printers User’s Manual. WetInks brand cartridges used in conjunction with any other inks other than the OEM inks will not be subject to this warranty statement.

WetInks or the manufacturer will not be liable for labor or material costs associated with graphic production, graphic application, equipment downtime or any other consequential damages including loss of profits or potential business sales, arising out of a warranty claim. It is the user’s responsibility to secure the equipment and surrounding area to prevent damage from potential ink spills, or other damages arising from a warranty claim.

WetInks or the manufacturer is not responsible for damages that may arise from ink spills outside of the printer or from improper care, maintenance or repair of equipment associated with normal operation.

WetInks manufacturer further warrants its ink cartridges to function as intended and in a normal fashion in its’ designated printer. Should a cartridge fail for any reason other than mishandling, misuse, abuse or negligence, WetInks manufacturer will replace the cartridge through its dealer representative, or company representative where applicable, with a new cartridge of like kind.

NO PRINT HEAD WARRANTY CLAIM CAN BE MADE IN ABSENCE OF THE COMPLETED WARRANTY REGISTRATION FORM.

Please contact us for the Warranty Registration Form.